More than 80% of the respondents to the Chamber’s Business Future 2010 Survey identified improving customer service as one of their strategies for adapting to changes in the economy. Diane Marie Pinkard, author of Just Treat Me Like I Matter, The Heart of Sales, will discuss five essentials that will help you project the unique parts of your style and personality that will build a bond with your customers.  Learn to read your clients' messages and respond in ways that both build their confidence in you and satisfaction with your product. Diane will guide you in developing the skills' of 'charisma' that lead to satisfying customer relationships. Diane’s work focuses on helping you build relationships that support loyalty and trust. Diane’s approach begins with helping you evaluate your own perceptions and expectations. Of foremost importance are how you see yourself, your role, and your relationship with your customers.

About Diane:

Diane Marie Pinkard is a gifted, award winning author, professional sales trainer, sales coach, consultant, and sales mentor. Whether Diane is sharing one-on-one or speaking to a room full of sales professionals, her sales training programs connect her and her audience. Diane will inspire you, challenge you, and delight you with her straight-up, genuine, and open presentation style. She willingly shares what she knows and speaks from her heart.

Women in Business will host its small-meeting networking series, Caffeineighted, Thursday, August 5, 2010 , 7:30a.m. - 9:00 a.m. at Santa Cruz Chamber Meeting Room, 611 Ocean St., Ste 1.  
  

Limited to 40 participants, the session will also include introductions and conversation. A light breakfast will be served. The cost is $15 for SC Chamber members and $25 for non-members.

Caffeineighted is held the first Thursday of each month. Caffeineighted is an outgrowth of the Chamber’s Women in Business programs, designed to create a more intimate atmosphere and an opportunity for teaching and learning.

You may reserve your space by clicking on the red Register button below.  We accept Visa and Mastercard.